Last Updated: September 11, 2026
At ZentiqAi, we aim to provide reliable website design, development, SEO, and digital technology services. Because many of our services involve customized work, project time, resources, and deliverables, refunds are handled according to the nature and stage of the service.
By purchasing our services, you acknowledge and agree to the following Refund & Cancellation Policy.
1. Contact Information
For refund, cancellation, or payment-related questions, contact:
Email: zeeshan@zentiq.site
Please include your name, project details, payment information, and reason for your request so that we can review your case efficiently.
2. Cancellation Before Work Begins
If you cancel a project before ZentiqAi has started providing the agreed services, you may be eligible for a refund of the amount paid, subject to any applicable payment-processing fees or costs that have already been incurred.
Refund eligibility will be determined based on the circumstances and the agreed project terms.
3. Cancellation After Work Has Started
Once work has started, payments may become non-refundable because resources, development time, design work, research, technical work, or other services may already have been provided.
If a client cancels after work has started, ZentiqAi may deduct the reasonable value of work already completed and applicable expenses before processing any eligible remaining refund.
4. Completed Services
Payments for services that have already been fully completed and delivered are generally non-refundable.
This may include completed:
- Website designs;
- Website development;
- Website customizations;
- SEO work;
- Technical audits;
- Consulting services;
- Digital strategy services;
- Maintenance or support services.
5. Deposits and Advance Payments
Where an advance payment or deposit is required, it reserves project resources and enables ZentiqAi to begin work.
Advance payments are generally non-refundable once project work has commenced, except where a refund is required under applicable law or where ZentiqAi agrees otherwise.
6. Website Development Projects
For website design and development projects, refunds will be assessed according to the stage of completion.
If significant work has already been completed, the amount refundable, if any, may be reduced to account for the work performed.
Client-requested changes, delays, or cancellation after approval of major project milestones do not automatically create a right to a full refund.
7. SEO Services
SEO is an ongoing service and results depend on many factors outside our control.
SEO fees are generally non-refundable for work already performed, including research, audits, keyword analysis, technical optimization, content recommendations, link-related work, reporting, and other agreed activities.
We do not provide refunds solely because a specific ranking, traffic level, lead volume, or business result was not achieved.
8. Third-Party Costs
Payments made to third parties on behalf of a project may be non-refundable where the third party does not provide a refund.
Examples may include:
- Domain registration;
- Web hosting;
- Premium themes;
- Premium plugins;
- Software licenses;
- Stock images;
- APIs;
- External subscriptions;
- Advertising platforms;
- Payment-processing charges.
Such costs will not normally be refundable by ZentiqAi once they have been purchased or committed.
9. Refund Requests
To request a refund, contact:
Your request should include:
- Full name;
- Project or service name;
- Date of payment;
- Amount paid;
- Payment reference, if available;
- Reason for requesting a refund.
We may request additional information reasonably necessary to review the request.
10. Refund Review
Refund requests will be reviewed based on:
- The agreed scope of work;
- The stage of the project;
- Work already completed;
- Deliverables already supplied;
- Third-party expenses;
- The reason for cancellation;
- Any applicable written agreement;
- Applicable law.
Submitting a refund request does not guarantee approval.
11. Approved Refunds
If a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time required for the refund to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Any applicable transaction or processing charges may be deducted where legally permissible and where they were actually incurred.
12. Service Issues
If you believe that a service has not been delivered substantially according to the agreed scope, please contact us promptly.
We will first attempt to resolve the issue through reasonable corrections, revisions, or other appropriate remedies.
Where appropriate and legally required, a refund may be considered if the issue cannot reasonably be resolved.
13. Client Delays and Non-Responsiveness
A refund will not normally be provided solely because a project is delayed due to:
- Failure to provide required content;
- Failure to provide access or credentials;
- Delayed feedback;
- Delayed approvals;
- Changes in requirements;
- Failure to respond to project communications.
We may pause the project until the required information or approval is received.
14. Chargebacks
Before initiating a payment dispute or chargeback, clients are encouraged to contact us at zeeshan@zentiq.site so that we can attempt to resolve the matter directly.
Unauthorized or fraudulent chargebacks may be investigated and may result in suspension of services or other appropriate action.
Nothing in this section limits any rights available to consumers under applicable law.
15. Exceptions Required by Law
Nothing in this Refund & Cancellation Policy is intended to remove or restrict any consumer rights or remedies that cannot legally be excluded or limited under applicable law.
Where applicable law provides a customer with a mandatory refund or other remedy, those rights will continue to apply.
16. Changes to This Policy
ZentiqAi may update this Refund & Cancellation Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
17. Contact Us
For refund, cancellation, or payment questions, please contact:
ZentiqAi
Email: support@zentiq.site
Website: https://zentiqai.site/
We aim to review customer concerns fairly and work toward a reasonable resolution wherever possible.